Monday, December 13, 2010

Drew's champagne ordeal - update #1

After I submitted this letter to the San Francisco Ballet, I gave them 72 hours to respond (48 of which was were during the weekend).  Nearly to the minute, when I hadn't received a response, I picked up the phone and called. I was transferred twice and was told that the ultimate responsibility lies with the catering service/restaurant that services the ballet.  I called the number I was given for them and had to leave a message.  I'll give that 24 hours. 

About an hour after my phone call, (conincidence?) I received the following email:

Dear Ms. Peters,

I'm so sorry to hear about that incident! I'm glad that you caught it before she had had much more. All of the concessions are contracted to Patina, an outside catering group, by the War Memorial Opera House. I have forwarded your message on to one of the Patina managers, and someone should get back to you soon. As you mentioned, I'm sure it was an honest mistake, but one that can be easily remedied. I apologize again, and thank you so much for your understanding. I'm glad to hear that you enjoyed the performance! Please let me know if you have any more questions or concerns, or if you have not heard back from Patina in a timely manner.

I was never angry about this ordeal, I saw it as an honest mistake.  I think I kind of assumed that someone in charge would be outraged and would take care of something immediately.  As I'm seeing that that is kind of not what's happening, I'm getting a little more angry about it.

I'll keep you posted.  I'm like a dog on a bone with stuff so don't worry, there will be resolution.

The clip below is in regards to the picture above.

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1 comment:

  1. Hello,

    I am the General Manager for Patina Catering at the San Francisco Opera House, please contact me at at your earliest convenience. I apologize that no one contacted you, but I have not been sent a copy of your letter or your contact information.

    Thank you,

    Garo Eldemir


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