My friend, Sandy, and I meet on a Sunday once a month or so to have lunch and catch up. This Sunday we met at Macaroni Grill. If it could go wrong, it did. We waited 25 minutes before we actually had to get up and go ask a server to have someone tend to our table. I never got the salad I ordered, her order was incorrect, the coffee was cold and most definitely NOT decaf as ordered, blah, blah, blah. We politely pointed all of this out to our server. In the moment it was kind of no biggie but by the end of the meal we were fed up. A kid-free, $30 meal should not be stressful or totally f'd up in my opinion.
I wrote to Macaroni Grill and gave all the specifics. I think they need to know of their service on that particular afternoon.
In the past I've written to numerous companies. I really don't think my letters are bitchy/complainy, I think they are more informative. I don't get angry about stuff so there is no angry tone in my letters, it's more of an FYI and that as a consumer I do expect to get what I pay for - every. single. time. Every company has responded, some with coupons or whatever which is nice, but not the reason I write. I'm anxious to hear what Macaroni Grill has to say.
Do you complain about things or do you act on them?